Return an Item
Need to return something? No problem! We're here to help you process your return quickly and easily. Follow the steps below to get started:
Step-by-Step Return Instructions
- Email our support team at [email protected] with your order number and a brief reason for the return.
- We’ll review your request and reply with a Return Merchandise Authorization (RMA) number and return address.
- Pack the item securely in the original packaging (if available), and clearly write your RMA number on the outside of the package.
- Ship the item back using your preferred carrier. You are responsible for the return shipping costs unless the item is defective or incorrect.
What Happens Next?
- Once we receive your returned item, we'll inspect it within 2–3 business days.
- If approved, we’ll issue your refund to your original payment method within 7–10 business days.
- We’ll notify you by email once your refund is processed.
Need Help?
If you have any questions about the return process, don’t hesitate to contact us:
- Email: [email protected]
- Phone: 1-713-731-5124
- Support Hours: Monday to Friday, 9 AM – 5 PM EST
Thank you for shopping with BoxAndBuy! We’re committed to making your experience as smooth and satisfying as possible.