Return an Item

Return an Item

Need to return something? No problem! We're here to help you process your return quickly and easily. Follow the steps below to get started:

Step-by-Step Return Instructions

1. Email our support team at [email protected] with your order number and a brief reason for the return.
2. We’ll review your request and reply with a Return Merchandise Authorization (RMA) number and return address.
3. Pack the item securely in the original packaging (if available), and clearly write your RMA number on the outside of the package.
4. Ship the item back using your preferred carrier. You are responsible for the return shipping costs unless the item is defective or incorrect.

What Happens Next?

• Once we receive your returned item, we'll inspect it within 2–3 business days.
• If approved, we’ll issue your refund to your original payment method within 7–10 business days.
• We’ll notify you by email once your refund is processed.

Need Help?

If you have any questions about the return process, don’t hesitate to contact us:

• Email: [email protected]
• Phone: 1-713-731-5124
• Support Hours: Monday to Friday, 9 AM – 5 PM EST

Thank you for shopping with BoxAndBuy! We’re committed to making your experience as smooth and satisfying as possible.